Long Island Watch - Very Impressed
- mattcantwin
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Long Island Watch - Very Impressed
I just bought my first watch from Long Island Watch.
I've been watching Marc's videos for a long time and hoped to eventually buy one of his watches.
Ordered a blue dial Southhold earlier this week.
I set the time and date yesterday and noticed this morning the date had not changed.
After checking things out I found the date changes fine with the stem, but does not change when hands pass midnight.
I wrote to Long Island Watch to explain the problem and asked what I should do.
Here is the response I got soon after:
HI Matt,
Thanks for reaching out and amazing photo of the Southold!
I just packed and shipped a new replacement watch along with a prepaid return label (USPS is picking it up this afternoon). When you receive the new watch and you are satisfied please ship back the defective watch using the provided label.
I must say, its awesome to see local Long Islanders wearing the Islander brand! It’s awesome!
Sorry about the issue!
If you have any other questions let us know.
Obviously, I'm not thrilled about the date change issue, but am very impressed with the response.
No further questions, new watch heading my way and prepaid label for return.
BTW, I like the watch.
I've been watching Marc's videos for a long time and hoped to eventually buy one of his watches.
Ordered a blue dial Southhold earlier this week.
I set the time and date yesterday and noticed this morning the date had not changed.
After checking things out I found the date changes fine with the stem, but does not change when hands pass midnight.
I wrote to Long Island Watch to explain the problem and asked what I should do.
Here is the response I got soon after:
HI Matt,
Thanks for reaching out and amazing photo of the Southold!
I just packed and shipped a new replacement watch along with a prepaid return label (USPS is picking it up this afternoon). When you receive the new watch and you are satisfied please ship back the defective watch using the provided label.
I must say, its awesome to see local Long Islanders wearing the Islander brand! It’s awesome!
Sorry about the issue!
If you have any other questions let us know.
Obviously, I'm not thrilled about the date change issue, but am very impressed with the response.
No further questions, new watch heading my way and prepaid label for return.
BTW, I like the watch.
Re: Long Island Watch - Very Impressed
That is impressive customer service! Cudos to them for taking care of their customers!
Stephen
Re: Long Island Watch - Very Impressed
As you said, hate to have the issue, but can’t handle it much better..
Re: Long Island Watch - Very Impressed
Yes, that is about the best way a vendor could handle an unfortunate situation. Good for them!
Re: Long Island Watch - Very Impressed
Marc's a smart guy and appears to have a very good thing going... tell him a former Islander wears his watches
‘I don’t worry about a thing, 'cause I know nothing’s gonna be alright’ Mose Allison
- mattcantwin
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Re: Long Island Watch - Very Impressed
I need to do a better job next time I take pictures.
Hard to see the blue at the center of the dial in this shot.
Hard to see the blue at the center of the dial in this shot.
Re: Long Island Watch - Very Impressed
That Southhold looks great, especially with the blue strap.
I had a similar experience with Marc. I had bought an Orient Neptune that when I tried to set it, the stem broke off. After I contacted him, he immediately sent a new one with a return label for the broken one. I was very impressed.
I had a similar experience with Marc. I had bought an Orient Neptune that when I tried to set it, the stem broke off. After I contacted him, he immediately sent a new one with a return label for the broken one. I was very impressed.
"Don't sweat the petty things and don't pet the sweaty things." - George Carlin
- mattcantwin
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Re: Long Island Watch - Very Impressed
The replacement Southhold just arrived.
It's set to the correct date; I'm guessing they checked this one before mailing it out.
I'll know for sure tomorrow.
It's set to the correct date; I'm guessing they checked this one before mailing it out.
I'll know for sure tomorrow.
Re: Long Island Watch - Very Impressed
That looks great on the strap, Matt.
"It's such a fine line between stupid, and clever."
David St. Hubbins
David St. Hubbins
- mattcantwin
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Re: Long Island Watch - Very Impressed
Thanks, Chris.
Date changed without issue on replacement Southhold.
Date changed without issue on replacement Southhold.
Re: Long Island Watch - Very Impressed
I’d love to see him make a subdued version of this. Maybe a blasted case with matte black dial and bezel.
"It's such a fine line between stupid, and clever."
David St. Hubbins
David St. Hubbins
Re: Long Island Watch - Very Impressed
Marc is good people. Some years ago after I had bought a Vollmer mesh bracelet from LIW, he emailed me to ask my impressions of it. Just a personal communication, not an online review. How many vendors do that?
No, it's not Tourettes.
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