Barton Straps- Negative Experience

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SoCal C4S
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Barton Straps- Negative Experience

Post by SoCal C4S » Wed Jul 21, 2021 12:04 pm

Hated to do it, but wrote this negative review earlier. I ordered 2 of their new Tropic straps: a black 21mm for my Sub41, and a navy 24mm for my Panerai 562.

The 21mm arrived and went right onto my Sub- fit perfect and I’m a fan! The 24mm didn’t arrive, but a 23mm did arrive in its place. No big deal, reached out to customer service- they told me to keep it and give it to someone else (which I did here), and sent me a replacement.

Long story short, I received (2) additional 23mm Navy straps. What the fuck, over? After a 3rd complaint asking for someone to reach out to me via phone as the emails weren’t getting the issue fixed, they issued me a refund and told me to just re-order. That’s a no for me, thanks.

Then I got an email with a link asking for a review of my 24mm Navy Tropic, so I let them know my feelings on the matter:


https://www.bartonwatchbands.com/produc ... 4407457846

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HapaHapa
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Re: Barton Straps- Negative Experience

Post by HapaHapa » Wed Jul 21, 2021 12:40 pm

Maybe someone filled the 24mm strap bin with 23mm straps (at Barton warehouse) ?
The Hapa

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Ryeguy
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Re: Barton Straps- Negative Experience

Post by Ryeguy » Wed Jul 21, 2021 1:17 pm

Reminds me of when I was buying some floor mats for my Tacoma. They were advertised as for the 4 door truck, with drivers side, passenger side, and rear fitted mats.

When I received, I got the front set, but no rear mat. I returned and re-ordered, this time I received only the rear mat, not fronts. I set up the return again, and re-ordered - but did not ship back the rear mat. The new box contained only the fronts again, but since I had kept the rear I finally had the complete set.

Amazon took care of the refund.

A bit of a run around, but at least I was out just some time and not any money.

SoCal C4S
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Re: Barton Straps- Negative Experience

Post by SoCal C4S » Wed Jul 21, 2021 4:49 pm

HapaHapa wrote:Maybe someone filled the 24mm strap bin with 23mm straps (at Barton warehouse) ?
The strap package has a # after the color for each item; i.e.- Navy-23 on it for the 23mm straps.

It’s just laziness, in my opinion.

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DoctorC
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Re: Barton Straps- Negative Experience

Post by DoctorC » Thu Jul 22, 2021 9:37 am

I had a similar mix up with my order from Barton.
I ordered several straps and as part of the order, they sent me a black 2 piece nato rather than the navy blue I had ordered.
Like your order, they told me to keep the wrong strap and shipped me out the correct strap as well.
In my case though, the replacement strap they sent was the correct one.

I do really like their Jetson nato straps. They are super easy to neuter (cut off the extra strap) leaving me with an upgrade over the usual mill series (nylon keeper) strap.
Greg

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JP Chestnut
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Re: Barton Straps- Negative Experience

Post by JP Chestnut » Thu Jul 22, 2021 10:52 am

Compared to shit on a box, this seems minor.

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mattcantwin
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Re: Barton Straps- Negative Experience

Post by mattcantwin » Thu Jul 22, 2021 10:55 am

JP Chestnut wrote:
Thu Jul 22, 2021 10:52 am
Compared to shit on a box, this seems minor.
Damasko?
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SoCal C4S
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Re: Barton Straps- Negative Experience

Post by SoCal C4S » Thu Jul 22, 2021 12:14 pm

JP Chestnut wrote:Compared to shit on a box, this seems minor.
I’m 3 weeks past my initial order, and still don’t have the 24mm strap that I originally ordered.

Yes, it’s a small potatoes, 1st World problem, but this is a watch forum.

Have yet to hear from anyone about the issue either, so I’m done with them. I know they won’t miss my business, and though I do buy a LOT of watches and straps, my failing to buy from them won’t affect their P&L. Image

This was just a cautionary tale to those considering purchasing from Barton- they can’t be bothered to pay attention to basic details.

Just my $0.02…

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DoctorC
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Re: Barton Straps- Negative Experience

Post by DoctorC » Thu Jul 22, 2021 12:53 pm

They do have a store on Amazon as well.
Perhaps the Amazon route would offer better results?
Greg

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Panerai7
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Re: Barton Straps- Negative Experience

Post by Panerai7 » Thu Jul 22, 2021 4:13 pm

SoCal C4S wrote:
Thu Jul 22, 2021 12:14 pm
JP Chestnut wrote:Compared to shit on a box, this seems minor.
I’m 3 weeks past my initial order, and still don’t have the 24mm strap that I originally ordered.

Yes, it’s a small potatoes, 1st World problem, but this is a watch forum.

Have yet to hear from anyone about the issue either, so I’m done with them. I know they won’t miss my business, and though I do buy a LOT of watches and straps, my failing to buy from them won’t affect their P&L. Image

This was just a cautionary tale to those considering purchasing from Barton- they can’t be bothered to pay attention to basic details.

Just my $0.02…
Could just order direct from the manufacturer on Aliexpress instead of paying resellers like Barton.
I got some Tropic rubbers from Alie for $7 each

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JDC222
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Re: Barton Straps- Negative Experience

Post by JDC222 » Thu Jul 22, 2021 8:49 pm

SoCal C4S wrote:
JP Chestnut wrote:Compared to shit on a box, this seems minor.
I’m 3 weeks past my initial order, and still don’t have the 24mm strap that I originally ordered.

Yes, it’s a small potatoes, 1st World problem, but this is a watch forum.

Have yet to hear from anyone about the issue either, so I’m done with them. I know they won’t miss my business, and though I do buy a LOT of watches and straps, my failing to buy from them won’t affect their P&L. Image

This was just a cautionary tale to those considering purchasing from Barton- they can’t be bothered to pay attention to basic details.

Just my $0.02…
Image


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amckiwi
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Re: Barton Straps- Negative Experience

Post by amckiwi » Thu Jul 22, 2021 9:15 pm

Maybe try ordering a 23

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JP Chestnut
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Re: Barton Straps- Negative Experience

Post by JP Chestnut » Fri Jul 23, 2021 8:20 am

JDC222 wrote:
Thu Jul 22, 2021 8:49 pm
SoCal C4S wrote:
JP Chestnut wrote:Compared to shit on a box, this seems minor.
I’m 3 weeks past my initial order, and still don’t have the 24mm strap that I originally ordered.

Yes, it’s a small potatoes, 1st World problem, but this is a watch forum.

Have yet to hear from anyone about the issue either, so I’m done with them. I know they won’t miss my business, and though I do buy a LOT of watches and straps, my failing to buy from them won’t affect their P&L. Image

This was just a cautionary tale to those considering purchasing from Barton- they can’t be bothered to pay attention to basic details.

Just my $0.02…
Image


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I saw his name pop up on WatchRecon so he’s still around. Just not here.

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JP Chestnut
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Re: Barton Straps- Negative Experience

Post by JP Chestnut » Fri Jul 23, 2021 8:22 am

mattcantwin wrote:
Thu Jul 22, 2021 10:55 am
JP Chestnut wrote:
Thu Jul 22, 2021 10:52 am
Compared to shit on a box, this seems minor.
Damasko?
TatsNShits

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Steve O.
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Re: Barton Straps- Negative Experience

Post by Steve O. » Fri Jul 23, 2021 11:31 am

I was going to order a couple, but glad I held off. Naive question - what's the rectangular hole at the tail of the strap for?
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nweash
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Barton Straps- Negative Experience

Post by nweash » Fri Jul 23, 2021 12:27 pm

Wearing mine today actually. There’s a piece on the inside of the keeper that locks into that hole so the keeper won’t slip off.

Image


I find the tropics to be a little too plasticy feeling. Maybe that’s to remain true to the originals?

Anyway, I wish they were a smidge thinner and had a taper.

They are an excellent option for sub 7” wrists though with the long and short strap option.

SoCal C4S
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Re: Barton Straps- Negative Experience

Post by SoCal C4S » Fri Jul 23, 2021 8:22 pm

It’s a bit short for me even with the longer tail. Had to remove the second keeper to get it to work on my Sub41.

Honestly, I’ll probably just put the bracelet back on, as I agree with your stance on their Tropic…

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Zidane
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Re: Barton Straps- Negative Experience

Post by Zidane » Tue Aug 03, 2021 7:27 am

Thanks to SoCal4S for sending the strap my way!
Have to agree with some of the other reviews - if’s very stiff and the “long” end of the strap is pretty short. Appreciate the kind gesture though!

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Re: Barton Straps- Negative Experience

Post by SoCal C4S » Tue Aug 03, 2021 10:31 am

Anytime.

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