My experience w Seiko Service Center

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sukUbus
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Joined: Mon Jun 04, 2012 6:22 pm
Name: Tecumseh

My experience w Seiko Service Center

Post by sukUbus » Wed Jun 07, 2023 2:13 pm

So I sent my MM Professional 300m SBBN015 to the SSC in New Jersey. It was due for a new battery and a checkup ..Sent them the watch 4/9/2022 and just got the watch today. So 14 MONTHS for a battery change ??!!! The service was so bewilderingly bad...I can't believe Seiko Corp allows such shitty service...
There was no communication from them re: when they received the watch back in April 2022 e.g "we received your watch on such date"
There was no communication about the status of the repair . " we are working on your watch" or the reason for the long delay
There was no communication about the watch being sent back , carrier (UPS etc) , date of arrival etc...
I thought my watch was stolen. Had to pester them with many emails before they got back to me about receiving the watch
I thought this watch had to go to the "dealer" to get worked on but I woulda had better service by the teenager at the mall watch Kiosk

Contrast this with SeiyaJapan where he gets your watch to the North Pole in 3days and gives u constant updates and thanks your for your business...
Has anyone else had this experience ???
Kurt

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JP Chestnut
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Name: Jacob
Location: Ithaca, NY USA

Re: My experience w Seiko Service Center

Post by JP Chestnut » Wed Jun 07, 2023 2:20 pm

This isn’t the first shitty experience that I’ve heard of.

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Chocodove
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Joined: Mon Jun 17, 2013 1:35 pm
Name: Todd
Location: NJ

My experience w Seiko Service Center

Post by Chocodove » Wed Jun 07, 2023 2:26 pm

Mine was the opposite, but I’ve heard plenty of bad things about Mahwah as well. I shipped them a dead watch (6r15) right before peak Covid in March 2020 and they had it back to me May 2020 all good under warranty. I was informed via email when received and completed.
- Todd

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Ruggs
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Name: Andrew
Location: Denver

Re: My experience w Seiko Service Center

Post by Ruggs » Wed Jun 07, 2023 2:45 pm

I've only had seikos serviced under warranty through a seiko AD. Both times they sent it to Japan. The experience was sort of standard I guess, 6 weeks or so.

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pbj204
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Name: Paul
Location: New York

Re: My experience w Seiko Service Center

Post by pbj204 » Wed Jun 07, 2023 3:12 pm

Maybe someone's been wearing it for a year..



Image

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toxicavenger
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Location: Colorado Springs

Re: My experience w Seiko Service Center

Post by toxicavenger » Wed Jun 07, 2023 4:00 pm

The last seven watches I have sent to them have all come back within 4 to 6 weeks. Sounds like your watch unfortunately fell into a black hole. I personally have had this happen to me before when we were doing watch repairs. It sucks for sure.

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deepcdvr
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Name: Paul

Re: My experience w Seiko Service Center

Post by deepcdvr » Wed Jun 07, 2023 5:06 pm

FOURTEEN MONTHS?

I would have flipped 30 watches in that time…
VR/
Paul

SI VI PACEM, PARA BELLUM

ezcheese
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Location: NC

Re: My experience w Seiko Service Center

Post by ezcheese » Wed Jun 07, 2023 5:43 pm

deepcdvr wrote:
Wed Jun 07, 2023 5:06 pm
FOURTEEN MONTHS?

I would have flipped 30 watches in that time…
IMG_3511.gif
You do not have the required permissions to view the files attached to this post.
¯\_(ツ)_/¯

sukUbus
Posts: 925
Joined: Mon Jun 04, 2012 6:22 pm
Name: Tecumseh

Re: My experience w Seiko Service Center

Post by sukUbus » Wed Jun 07, 2023 9:41 pm

yes 14 months....!!??? Hopefully an aberration. Sounds like a one off .....Next time I'll just drive it to NJ...

sukUbus
Posts: 925
Joined: Mon Jun 04, 2012 6:22 pm
Name: Tecumseh

Re: My experience w Seiko Service Center

Post by sukUbus » Wed Jun 07, 2023 9:41 pm

yes 14 months....!!??? Hopefully an aberration. Sounds like a one off .....Next time I'll just drive it to NJ...

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dnslater
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Joined: Mon Apr 25, 2011 6:52 pm
Name: Nick
Location: Indiana, USA

Re: My experience w Seiko Service Center

Post by dnslater » Thu Jun 08, 2023 4:31 am

I thought about sending my Tuna in for a battery change, but just ended up doing it myself. Glad I did.. although no pressure test for mine. Thankfully the 5 year batteries in these last 8-10 years.

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Wario406
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Re: My experience w Seiko Service Center

Post by Wario406 » Thu Jun 08, 2023 5:33 am

The NJ Service Center recently refurbished my SARG009 with an end to end time of two weeks back to my door.
It is better to know how to learn than to know.
Dr. Seuss

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