Rolex service

Discussion of Rolex Watches.
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deepcdvr
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Rolex service

Post by deepcdvr » Tue Apr 04, 2017 10:38 am

So my GMT2C works perfectly when given a little shake to get the movement going. At +8 a day, crown operates all functions as designed, etc, but from a dead stop, the crown does not wind the watch. When I received it, I could feel it wind for about six turns then I could tell it wasn't doing anything. Now it just doesn't wind it at all ;(

Anyway, took it to an AD and they said they'd send it off to California to get serviced and fix the problem, but their minimum charge is 600 bones for the service which they said "may fix the issue" (I call bs on that).

My questions to you smart guys - do you know what' may be wrong with the watch? Is there a cheaper way to get it fixed without dropping a grand on the repair/service?

The watch is 11 years old.

Thanks!
VR/
Paul

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toxicavenger
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Re: Rolex service

Post by toxicavenger » Tue Apr 04, 2017 11:29 am

Paul, I can get it fixed for way cheaper than that with a few weeks turn around time. But it sounds like the keyless is having an issue. But I am not a watchmaker. Let me know and we can get it going asap.

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PGERRITY
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Re: Rolex service

Post by PGERRITY » Tue Apr 04, 2017 3:00 pm

+1 on Terry's guy, He's awesome


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deepcdvr
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Re: Rolex service

Post by deepcdvr » Tue Apr 04, 2017 4:01 pm

Ok T - PM inbound! You are the man ;)
VR/
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toxicavenger
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Re: Rolex service

Post by toxicavenger » Tue Apr 04, 2017 6:20 pm

PGERRITY wrote:
Tue Apr 04, 2017 3:00 pm
+1 on Terry's guy, He's awesome


Sent from my iPhone using Tapatalk Pro
:cheers:

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hoppyjr
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Re: Rolex service

Post by hoppyjr » Tue Apr 04, 2017 6:45 pm

PGERRITY wrote:+1 on Terry's guy, He's awesome


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"Terry's guy" is a very broad descriptor.

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toxicavenger
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Re: Rolex service

Post by toxicavenger » Tue Apr 04, 2017 7:27 pm

hoppyjr wrote:
Tue Apr 04, 2017 6:45 pm
PGERRITY wrote:+1 on Terry's guy, He's awesome


Sent from my iPhone using Tapatalk Pro
"Terry's guy" is a very broad descriptor.
So true :gayumbrella:

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BacoNoir
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Re: Rolex service

Post by BacoNoir » Tue Apr 04, 2017 10:08 pm

hoppyjr wrote:
PGERRITY wrote:+1 on Terry's guy, He's awesome


Sent from my iPhone using Tapatalk Pro
"Terry's guy" is a very broad descriptor.
Yeah, be sure to pay for the lube with the service - a dry movement is a bad thing. LOL
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jimyritz
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Re: Rolex service

Post by jimyritz » Wed Apr 05, 2017 4:35 am

I'd send it to Rolex ...

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toxicavenger
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Re: Rolex service

Post by toxicavenger » Wed Apr 05, 2017 7:44 am

BacoNoir wrote:
Tue Apr 04, 2017 10:08 pm
hoppyjr wrote:
PGERRITY wrote:+1 on Terry's guy, He's awesome


Sent from my iPhone using Tapatalk Pro
"Terry's guy" is a very broad descriptor.
Yeah, be sure to pay for the lube with the service - a dry movement is a bad thing. LOL
So bad................ :monkeypiss:

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PGERRITY
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Re: Rolex service

Post by PGERRITY » Wed Apr 05, 2017 11:42 am

hoppyjr wrote:
PGERRITY wrote:+1 on Terry's guy, He's awesome


Sent from my iPhone using Tapatalk Pro
"Terry's guy" is a very broad descriptor.
:think: :lol:


Sent from my iPhone using Tapatalk Pro

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logan2z
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Re: Rolex service

Post by logan2z » Wed Apr 05, 2017 12:22 pm

jimyritz wrote:I'd send it to Rolex ...
+1

I can't see how an independent could effectively repair/service a watch with an in-house movement and other proprietary parts.

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toxicavenger
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Re: Rolex service

Post by toxicavenger » Wed Apr 05, 2017 12:26 pm

logan2z wrote:
Wed Apr 05, 2017 12:22 pm
jimyritz wrote:I'd send it to Rolex ...
+1

I can't see how an independent could effectively repair/service a watch with an in-house movement and other proprietary parts.
Rolex parts account. :salute:

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BBK357
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Re: Rolex service

Post by BBK357 » Wed Apr 05, 2017 12:37 pm

toxicavenger wrote:
logan2z wrote:
Wed Apr 05, 2017 12:22 pm
jimyritz wrote:I'd send it to Rolex ...
+1

I can't see how an independent could effectively repair/service a watch with an in-house movement and other proprietary parts.
Rolex parts account. :salute:


I agree


That's like saying only send a Rolex to Rolex ... most people that know better agree not to send it to Rolex.
DEATH FROM ABOVE
:ak:

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rain_maker
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Re: Rolex service

Post by rain_maker » Wed Apr 05, 2017 12:38 pm

I had my GMT II serviced by Rolex Dallas. Very happy with their CS. Cost was $600 for service, including timing and case / bracelet refinishing. Any parts needed are extra. Comes w a 2 yr service guarantee.

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Re: Rolex service

Post by hoppyjr » Wed Apr 05, 2017 12:54 pm

rain_maker wrote:I had my GMT II serviced by Rolex Dallas. Very happy with their CS. Cost was $600 for service, including timing and case / bracelet refinishing. Any parts needed are extra. Comes w a 2 yr service guarantee.

While there are surely good private watchmakers, the Rolex service includes the Rolex warranty and pressure testing to the appropriate depth. It's also a plus if selling.

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logan2z
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Re: Rolex service

Post by logan2z » Wed Apr 05, 2017 12:55 pm

toxicavenger wrote:
logan2z wrote:
Wed Apr 05, 2017 12:22 pm
jimyritz wrote:I'd send it to Rolex ...
+1

I can't see how an independent could effectively repair/service a watch with an in-house movement and other proprietary parts.
Rolex parts account. :salute:
My bad, I wrongly assumed he didn't have access to Rolex parts. If he does then different story.

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toxicavenger
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Re: Rolex service

Post by toxicavenger » Wed Apr 05, 2017 12:57 pm

logan2z wrote:
Wed Apr 05, 2017 12:55 pm
toxicavenger wrote:
logan2z wrote:
Wed Apr 05, 2017 12:22 pm
jimyritz wrote:I'd send it to Rolex ...
+1

I can't see how an independent could effectively repair/service a watch with an in-house movement and other proprietary parts.
Rolex parts account. :salute:
My bad, I assumed he didn't have access to Rolex parts. If he does then different story.
Both of my guys do. :cheers:

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logan2z
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Re: Rolex service

Post by logan2z » Wed Apr 05, 2017 12:58 pm

toxicavenger wrote:
logan2z wrote:
Wed Apr 05, 2017 12:55 pm
toxicavenger wrote:
logan2z wrote:
Wed Apr 05, 2017 12:22 pm
jimyritz wrote:I'd send it to Rolex ...
+1

I can't see how an independent could effectively repair/service a watch with an in-house movement and other proprietary parts.
Rolex parts account. :salute:
My bad, I assumed he didn't have access to Rolex parts. If he does then different story.
Both of my guys do. :cheers:
Cool.

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deepcdvr
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Re: Rolex service

Post by deepcdvr » Wed Apr 05, 2017 3:42 pm

I thought about sending it to Rolex - they want 600 bucks for a service/polish.

I don't want the watch polished, although it probably needs servicing (?). I took it to an AD who is the biggest Rolex repair outfit in this area and he said he ships his watches to California to a "certified" Rolex watchmaker and gives me a 2yr warranty. I'm certain it's legit but it still costs $600 for the service in addition to any repair.

I suspect after Rolex or the guy in Cali find the issue with the winding, I could be in for a grand while they have my watch kinapped ;)

I just want to do this incrementally: 1. Find out what's wrong with the watch and then 2. Have the option, after getting the bill for the repair, deciding on whether a service is needed or not.

Make sense?
VR/
Paul

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gonzomantis
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Re: Rolex service

Post by gonzomantis » Wed Apr 05, 2017 4:28 pm

deepcdvr wrote:
Wed Apr 05, 2017 3:42 pm
I thought about sending it to Rolex - they want 600 bucks for a service/polish.

I don't want the watch polished, although it probably needs servicing (?). I took it to an AD who is the biggest Rolex repair outfit in this area and he said he ships his watches to California to a "certified" Rolex watchmaker and gives me a 2yr warranty. I'm certain it's legit but it still costs $600 for the service in addition to any repair.

I suspect after Rolex or the guy in Cali find the issue with the winding, I could be in for a grand while they have my watch kinapped ;)

I just want to do this incrementally: 1. Find out what's wrong with the watch and then 2. Have the option, after getting the bill for the repair, deciding on whether a service is needed or not.

Make sense?
Makes sense to me. My SD runs and winds, but the crown doesn't seem to want to go to the setting position, and I don't want to force it. A local shop has a Rolex certified watchmaker in house, and quoted $850 for a routine service from either their in house watchmaker, or sending it out to Rolex. I haven't taken it to a local AD yet, and that may be next since they also have a couple Rolex trained watchmakers.

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Re: Rolex service

Post by hidden by leaves » Wed Apr 05, 2017 4:44 pm

So it's all or nothing with Rolex?? I know with Swatch/Omega, despite their faults at times, they basically inspect the watch and provide an estimate of repair/service, usually with optional-to-the-buyer items and you can then make a decision.
Send lawyers, guns and money...

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BacoNoir
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Re: Rolex service

Post by BacoNoir » Wed Apr 05, 2017 5:08 pm

hidden by leaves wrote:So it's all or nothing with Rolex?? I know with Swatch/Omega, despite their faults at times, they basically inspect the watch and provide an estimate of repair/service, usually with optional-to-the-buyer items and you can then make a decision.
No, I got "optional" items listed on my estimate when I sent my SD to Dallas RSC. If you send it through an AD, RSC will not talk to you about the service - only to the AD who sent it in.
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Re: Rolex service

Post by hidden by leaves » Wed Apr 05, 2017 5:51 pm

BacoNoir wrote:
Wed Apr 05, 2017 5:08 pm
hidden by leaves wrote:So it's all or nothing with Rolex?? I know with Swatch/Omega, despite their faults at times, they basically inspect the watch and provide an estimate of repair/service, usually with optional-to-the-buyer items and you can then make a decision.
No, I got "optional" items listed on my estimate when I sent my SD to Dallas RSC. If you send it through an AD, RSC will not talk to you about the service - only to the AD who sent it in.
OK that sounds more reasonable, but if so I can't understand the "offer" the AD is making to Paul.
Send lawyers, guns and money...

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toxicavenger
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Re: Rolex service

Post by toxicavenger » Wed Apr 05, 2017 7:36 pm

gonzomantis wrote:
Wed Apr 05, 2017 4:28 pm
deepcdvr wrote:
Wed Apr 05, 2017 3:42 pm
I thought about sending it to Rolex - they want 600 bucks for a service/polish.

I don't want the watch polished, although it probably needs servicing (?). I took it to an AD who is the biggest Rolex repair outfit in this area and he said he ships his watches to California to a "certified" Rolex watchmaker and gives me a 2yr warranty. I'm certain it's legit but it still costs $600 for the service in addition to any repair.

I suspect after Rolex or the guy in Cali find the issue with the winding, I could be in for a grand while they have my watch kinapped ;)

I just want to do this incrementally: 1. Find out what's wrong with the watch and then 2. Have the option, after getting the bill for the repair, deciding on whether a service is needed or not.

Make sense?
Makes sense to me. My SD runs and winds, but the crown doesn't seem to want to go to the setting position, and I don't want to force it. A local shop has a Rolex certified watchmaker in house, and quoted $850 for a routine service from either their in house watchmaker, or sending it out to Rolex. I haven't taken it to a local AD yet, and that may be next since they also have a couple Rolex trained watchmakers.
^^^This could be a weak spring on the crown or a keyless issue. We only fix the issue. A full service if need be. No reason to waste money.

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