Farer Customer service

ericf4 · Post by **ericf4** » Mon Oct 08, 2018 4:48 am

So when I bought my Endeavor, a few of the bracelet pins and collars got bent when the original owner sized it. Yes that's my one gripe is they opted not to use screws. That and no discernable AR on the crystal.

Anyway I emailed Farer asking if I could buy a few replacement pins and collars. After a week or so they responded saying they would send me an extra bracelet. I was like huh? I guess they don't have spare parts perhaps but thought it was very nice of them to send a bracelet. I was surprised at the response of course but happy they care enough to do something like that.

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Aaron Shapiro · Post by **Aaron Shapiro** » Mon Oct 08, 2018 6:11 am

Farer’s good people.

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Aaron Shapiro · Post by **Aaron Shapiro** » Mon Oct 08, 2018 6:12 am

Double tap.

mattcantwin · Post by **mattcantwin** » Mon Oct 08, 2018 8:08 am

Excellent response on their part.

mellonb1 · Post by **mellonb1** » Mon Oct 08, 2018 8:22 am

Good on them.

tattoo chef · Post by **tattoo chef** » Mon Oct 08, 2018 8:31 am

That’s pretty good, especially since you bought it second hand.

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ericf4 · Post by **ericf4** » Mon Oct 08, 2018 8:40 am

tattoo chef wrote: ↑
Mon Oct 08, 2018 8:31 am
That’s pretty good, especially since you bought it second hand.

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yeah they also have a 5 yr warranty i think and doesnt seem to only be with the initial owner i dont believe

Post by **toxicavenger** » Mon Oct 08, 2018 8:48 am

dope response. but that shit is going to get expensive for them. They should have parted out the bracelet so they can help out other customers with the same one.

ericf4 · Post by **ericf4** » Mon Oct 08, 2018 8:51 am

toxicavenger wrote: ↑
Mon Oct 08, 2018 8:48 am
dope response. but that shit is going to get expensive for them. They should have parted out the bracelet so they can help out other customers with the same one.

i felt the same...i should have been a couple buck fix, not a new bracelet...$$$

Post by **matt.wu** » Mon Oct 08, 2018 9:13 am

That's good to hear.

Jeep99dad · Post by **Jeep99dad** » Mon Oct 08, 2018 11:24 am

They are great

they took good care of me too when my Lander timekeeping was worsening. Got a free rubber strap. They even sent me a label to ship it back to them to check it.

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