Farer Customer service

Discussion of microbrand watches
Post Reply
User avatar
ericf4
(TBD) Penis
Posts: 14457
Joined: Wed Dec 02, 2009 6:04 am
Contact:

Farer Customer service

Post by ericf4 » Mon Oct 08, 2018 4:48 am

So when I bought my Endeavor, a few of the bracelet pins and collars got bent when the original owner sized it. Yes that's my one gripe is they opted not to use screws. That and no discernable AR on the crystal.

Anyway I emailed Farer asking if I could buy a few replacement pins and collars. After a week or so they responded saying they would send me an extra bracelet. I was like huh? I guess they don't have spare parts perhaps but thought it was very nice of them to send a bracelet. I was surprised at the response of course but happy they care enough to do something like that.

Sent from my SM-G955U using Tapatalk


User avatar
Aaron Shapiro
Posts: 462
Joined: Fri Feb 03, 2017 8:17 pm
Name: Aaron Shapiro
Location: Nashville, TN
Contact:

Re: Farer Customer service

Post by Aaron Shapiro » Mon Oct 08, 2018 6:11 am

Farer’s good people.


Sent from my iPhone using Tapatalk

User avatar
Aaron Shapiro
Posts: 462
Joined: Fri Feb 03, 2017 8:17 pm
Name: Aaron Shapiro
Location: Nashville, TN
Contact:

Farer Customer service

Post by Aaron Shapiro » Mon Oct 08, 2018 6:12 am

Double tap.

User avatar
mattcantwin
mattcreatestonsofwatchrelateddrama
Posts: 13529
Joined: Wed Dec 02, 2009 3:53 pm

Re: Farer Customer service

Post by mattcantwin » Mon Oct 08, 2018 8:08 am

Excellent response on their part.
Image

User avatar
mellonb1
Posts: 3530
Joined: Mon Apr 29, 2013 2:54 pm
Name: Brian
Location: Texas

Re: Farer Customer service

Post by mellonb1 » Mon Oct 08, 2018 8:22 am

Good on them.

User avatar
tattoo chef
<Will Skull for Food>
Posts: 4480
Joined: Thu Mar 11, 2010 8:03 pm
Name: Don

Re: Farer Customer service

Post by tattoo chef » Mon Oct 08, 2018 8:31 am

That’s pretty good, especially since you bought it second hand.


Sent from my iPhone using Tapatalk

User avatar
ericf4
(TBD) Penis
Posts: 14457
Joined: Wed Dec 02, 2009 6:04 am
Contact:

Re: Farer Customer service

Post by ericf4 » Mon Oct 08, 2018 8:40 am

tattoo chef wrote:
Mon Oct 08, 2018 8:31 am
That’s pretty good, especially since you bought it second hand.


Sent from my iPhone using Tapatalk
yeah they also have a 5 yr warranty i think and doesnt seem to only be with the initial owner i dont believe

User avatar
toxicavenger
President Tranny
Posts: 41562
Joined: Fri Mar 12, 2010 8:25 am
Name: HeadDIK
Location: Colorado Springs

Re: Farer Customer service

Post by toxicavenger » Mon Oct 08, 2018 8:48 am

dope response. but that shit is going to get expensive for them. They should have parted out the bracelet so they can help out other customers with the same one.

User avatar
ericf4
(TBD) Penis
Posts: 14457
Joined: Wed Dec 02, 2009 6:04 am
Contact:

Re: Farer Customer service

Post by ericf4 » Mon Oct 08, 2018 8:51 am

toxicavenger wrote:
Mon Oct 08, 2018 8:48 am
dope response. but that shit is going to get expensive for them. They should have parted out the bracelet so they can help out other customers with the same one.
i felt the same...i should have been a couple buck fix, not a new bracelet...$$$

User avatar
matt.wu
Wu
Posts: 27546
Joined: Tue Dec 01, 2009 1:33 pm
Name: m@
Location: SF Bay Area, CA, USA

Re: Farer Customer service

Post by matt.wu » Mon Oct 08, 2018 9:13 am

That's good to hear. :thumbsup:
:htfu:

User avatar
Jeep99dad
Grand-père
Posts: 25340
Joined: Tue Apr 27, 2010 6:07 am
Name: Brice
Location: FlipVille, SC

Re: Farer Customer service

Post by Jeep99dad » Mon Oct 08, 2018 11:24 am

They are great they took good care of me too when my Lander timekeeping was worsening. Got a free rubber strap. They even sent me a label to ship it back to them to check it.
Merde Alors! Et Vive Les Francais! :)

Post Reply

Who is online

Users browsing this forum: No registered users and 6 guests