Yes, I was thinking of the Anko (or whatever it was called) model.Seppia wrote: ↑Sun Aug 12, 2018 1:14 pmOT/Ryeguy wrote: the SNAFU's suffered by CREPAS with their model that was shipped without a movement ring.
CUT
The micro brand owner puts a ton of faith in their contract manufacturer. Their business depends upon it as evidenced by the thrashing CREPAS received for their dud even after delivering multiple successful models in the past. Their reputation still hasn't recovered.
Are you talking about the Tactico Anko?
The issue there wasn’t the fact that the watch shipped without movement holder, but the fact that they refused to own their mistake and fix it for those who had a misaligned-shifting dial.
I’m not surprised their reputation hasn’t recovered.
Everybody has a snafu sooner or later, those who own it and take care of their customers are those who stay in business long term.
I think there were 2 strikes against CREPAS on this situation. First was not catching the defect prior to it getting to the customer and second was the poor handling of the resolution.
As you say, everyone has a miss now and again. It is how you handle the miss that matters.
Back O/T, I'm not at all bitching that I didn't get a watch. I'm old enough to remember dialing for concert tickets and redialing over and over hoping to get through to buy some. We were excited to get tickets and how quickly the concern sold out was the talk of the crowd for days.
This is no different. The talk of how quickly the concert sold out or how big the mob was on Black Friday morning creates the drama that drives conversation and promotes the brand.