When I first put Drew's strap on the watch, I used a regular pair of spring bars and noticed the markings from
the barrel along the edge of the strap. I realized the spring bars on the OEM leather strap were curved and used them
to remount the strap. It is still a bit tight, but better.
I decided to buy another pair of curved bars and contacted Bremont CS to see if I could
coordinate the spring bar purchase with the mailing of the COSC certificate.
The response from Emma Smith, customer service manager is below:
Dear Matt,
Thank you for your email and congratulations on your Bremont purchase!
I would be happy to send the spring bars out in the post to you at no cost, please can you let me know of the most suitable address to send them to?
If you would like to speed up your registration process, you can send a scanned copy of the warranty card to register@bremont.com
with your contact details and I will be able to liaise with the registration team to send the spring bars with your COSC certificate.
Kind Regards,
Emma Smith
Customer Services Manager
That's just about perfect!
Some other companies (Doxa, Damasko, etc.) should take note on how to follow up after the purchase is made.
