Lenovo Customer Support rocks!
Posted: Thu May 31, 2018 9:11 am
I'm on my second Lenovo computer and have been really impressed. My first one was a small travel laptop that ran flawlessly for 6-7 years before I retired it. Last year, we replaced our HP desktop with a Lenovo ThinkCentre M910z All In One system to reduce the desktop space taken up by the PC since I use the bigger half of the L-shaped desk for work (with a laptop docking station, dual monitors, laser printer and scanner - yeah, that side is crowded).
I've been noticing that the rime in the lower right corner of the monitor is always losing time and I have to reset it constantly. Today I noticed that it turned off the "automatically check internet time" feature - I didn't do that. I also have had issue with it finding the internet connection (connected via Ethernet cable) on restarts. Last week, I decided to run system updates and made sure all drivers and bios were up to date and still had the same issues.
Today I decided to call the help line since I have 6 months left on warranty. I expected to be on hold for hours to talk to someone - took maybe 5 minutes. Then I expected to be asked to do stupid things including restarting the computer 10+ times as I did those. Nope. Had 1 restart and checked a few more things, asked what I had done on my own to trouble shoot it - and they actually believed me rather than asking me to do all those things again, which I have experienced with most tech support calls in the past.
After less than 30 minutes (probably more like 20 minutes), he said the Ethernet port and clock are both on the mother board so they will have a tech call me tomorrow and set up an appointment to replace it - easy peasy! Color me impressed. Lenovo was a little more expensive - not a lot - than HP/Dell, but I'm glad I went with them as both of those companies have been worthless with customer support in the past. Plus ordering online with them, it was easy to select customization options for the hard drive, memory, accessories, etc.
I've been noticing that the rime in the lower right corner of the monitor is always losing time and I have to reset it constantly. Today I noticed that it turned off the "automatically check internet time" feature - I didn't do that. I also have had issue with it finding the internet connection (connected via Ethernet cable) on restarts. Last week, I decided to run system updates and made sure all drivers and bios were up to date and still had the same issues.
Today I decided to call the help line since I have 6 months left on warranty. I expected to be on hold for hours to talk to someone - took maybe 5 minutes. Then I expected to be asked to do stupid things including restarting the computer 10+ times as I did those. Nope. Had 1 restart and checked a few more things, asked what I had done on my own to trouble shoot it - and they actually believed me rather than asking me to do all those things again, which I have experienced with most tech support calls in the past.
After less than 30 minutes (probably more like 20 minutes), he said the Ethernet port and clock are both on the mother board so they will have a tech call me tomorrow and set up an appointment to replace it - easy peasy! Color me impressed. Lenovo was a little more expensive - not a lot - than HP/Dell, but I'm glad I went with them as both of those companies have been worthless with customer support in the past. Plus ordering online with them, it was easy to select customization options for the hard drive, memory, accessories, etc.