loose bezel

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t20569cald
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loose bezel

Post by t20569cald » Sun Dec 11, 2011 8:45 am

So some of the assembled watches had a little play in the bezels.
I had luckily only shipped a few, as I have been away, and did not pursue the list of people to tell them and hard as I could have.
Not really how they should be, and it is only an adjustment to fix, but on their way back to Germany they go.
I have contacted everyone who has received one, and those who have them in the post, to give their opinion on theirs (not all have play) and if so, I will arrange shipping to and from Germany, and make sure they are returned quickly.
I was so keen to get them out, I can only blame myself for letting them go, or missing this very important point.

It is only a few, but a few too many.


Issue resolved
Last edited by t20569cald on Mon Dec 12, 2011 5:02 pm, edited 1 time in total.
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demer03
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Re: lose bezel

Post by demer03 » Sun Dec 11, 2011 8:55 am

Man, Todd....that is service and transparency.

Well done
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Re: lose bezel

Post by jimyritz » Sun Dec 11, 2011 8:59 am

Awwesome customer service Todd...

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Re: lose bezel

Post by dukerules » Sun Dec 11, 2011 9:05 am

Nice Todd. The level of service and your dedication to your customers is more than admirable.

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Re: lose bezel

Post by Diaboliq » Sun Dec 11, 2011 9:11 am

Well done!
Click:
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Re: lose bezel

Post by SCM64 » Sun Dec 11, 2011 10:01 am

demer03 wrote:Man, Todd....that is service and transparency.

Well done

+1 :thumbsup:
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lose bezel

Post by dshap » Sun Dec 11, 2011 10:22 am

demer03 wrote:Man, Todd....that is service and transparency.

Well done

Seriously... almost too transparent :grin:
-David

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t20569cald
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Re: lose bezel

Post by t20569cald » Sun Dec 11, 2011 10:25 am

demer03 wrote:Man, Todd....that is service and transparency.

Well done

These things do happen, so no problems explaining why no one can buy one while this minor issue gets sorted.
I have no secrets, and I find it the best approach to keep it that way.
Overall, the watch is brilliant, so no complaints, just get it sorted and get on with it.
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Re: lose bezel

Post by lilhoody » Sun Dec 11, 2011 10:30 am

You are doing it all wrong Todd. You should have denied the problem, blamed the customer, made them pay shipping, then taken months to return the watches.
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Re: lose bezel

Post by demer03 » Sun Dec 11, 2011 10:33 am

Don't forget ask if they want to be a wolf, or a sheep....
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Re: lose bezel

Post by Pasquale » Sun Dec 11, 2011 11:36 am

Sounds like money well spent. Good show Todd.
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Re: lose bezel

Post by mbakes » Sun Dec 11, 2011 12:23 pm

Received an email from Todd this morning asking if I had any issues with the bezel. I had been thinking about sending him an email about the bezel as there is a bit of play which I wasn't sure was normal. I compared it to my UTS 1000m and it was about the same so decided to let it go and never told Todd about the issue. I haven't dealt with all the other small watch companies but I doubt there are too many that would have taken the same action Todd has taken here. Not only has he contacted the purchasers but has been transparent about the issue by starting this thread. You cannot ask for much more. My dealings with Todd have been a pleasure from day one.

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Re: lose bezel

Post by Dedalus » Sun Dec 11, 2011 1:32 pm

lilhoody wrote:You are doing it all wrong Todd. You should have denied the problem, blamed the customer, made them pay shipping, then taken months to return the watches.
:lol:

And while we're on the subject of bezels... how many clicks on the CD-2 Todd?
58, 59, ... :shrug: :roll:


But seriously, you continue to be head and shoulders above most of the other 'boutique' players out there in the way you conduct business Todd. Eagerly anticipating the birth of the CD-1. :love: :rock:

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Re: lose bezel

Post by sharkfin » Sun Dec 11, 2011 2:38 pm

Great service Todd.
could the simple adjustments be made by the user or local watchmaker?

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t20569cald
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Re: lose bezel

Post by t20569cald » Sun Dec 11, 2011 3:53 pm

sharkfin wrote:Great service Todd.
could the simple adjustments be made by the user or local watchmaker?
I am sure it could, but as it is a fault of sorts, it needs to go back to the case maker.
I am waiting for their reply, on how much play they expect their bezel ( their bezel internal design ) should have.
I would expect none, and when Thomas Prescher made the same design, in the beginning he could not even turn the bezel, but he figured it out, and it would be reasonable to assume that it would be adjustable.
The prototype has some play as well, but is a firmer action, and as Thomas had not made a dive watch before, I think he went for something easier to turn rather than harder.
Personally, I would rather is was just that little harder to turn.

Too transparent, maybe.
But hey, if the customer waits this long on a list, then he/she deserves to know, and have it sorted if it can.
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Re: lose bezel

Post by sharkfin » Sun Dec 11, 2011 4:49 pm

t20569cald wrote:
sharkfin wrote:Great service Todd.
could the simple adjustments be made by the user or local watchmaker?
I am sure it could, but as it is a fault of sorts, it needs to go back to the case maker.
I am waiting for their reply, on how much play they expect their bezel ( their bezel internal design ) should have.
I would expect none, and when Thomas Prescher made the same design, in the beginning he could not even turn the bezel, but he figured it out, and it would be reasonable to assume that it would be adjustable.
The prototype has some play as well, but is a firmer action, and as Thomas had not made a dive watch before, I think he went for something easier to turn rather than harder.
Personally, I would rather is was just that little harder to turn.

Too transparent, maybe.
But hey, if the customer waits this long on a list, then he/she deserves to know, and have it sorted if it can.
AEgir is all around first class! :thumbsup:

Kudos Todd!

:cheers:

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Re: lose bezel

Post by toxicavenger » Sun Dec 11, 2011 7:00 pm

damn Todd you are just all around good dude!!!!!

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Re: lose bezel

Post by matt.wu » Sun Dec 11, 2011 11:39 pm

What's the lead time on them now, Todd?
:htfu:

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Re: lose bezel

Post by kawasakizx7 » Sun Dec 11, 2011 11:54 pm

mbakes wrote:Received an email from Todd this morning asking if I had any issues with the bezel. I had been thinking about sending him an email about the bezel as there is a bit of play which I wasn't sure was normal. I compared it to my UTS 1000m and it was about the same so decided to let it go and never told Todd about the issue. I haven't dealt with all the other small watch companies but I doubt there are too many that would have taken the same action Todd has taken here. Not only has he contacted the purchasers but has been transparent about the issue by starting this thread. You cannot ask for much more. My dealings with Todd have been a pleasure from day one.
totally agree with mike. i compared mine to a uts 3000m gmt which has a totally different bezel layout and it was about the same. around 0.5 - 1mm.a problem? not really.i never saw this as an issue so hats off to todd for notifying everyone.with customer service like this would i buy a cd-1 or a 44mm? you bet your boots i would!

cheers,craig

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t20569cald
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Re: lose bezel

Post by t20569cald » Mon Dec 12, 2011 1:51 am

matt.wu wrote:What's the lead time on them now, Todd?
Yeah, well,,,,,,, waiting for Fricker to answer me now, and calling them in an hour anyway.

I sorted my own watch out today, the click is now strong, but still a little play in the bezel, maybe 1/4 mm.
I think it might be as good as it gets, but they will know for sure.
I have my opinions why, but then they have the people who really know what is going on, so best I wait for their reply before speculating too much.

But I see a quick fix to this, as basically I fixed my own this morning and they play that is left would be acceptable to me is I was a buyer. My aim of course is to have zero play.
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Re: lose bezel

Post by River Rat » Mon Dec 12, 2011 5:24 am

Good job and being honest about it and backing any warranty problems :thumbsup: There are some watch companies that would not give the service you just did.

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Re: loose bezel

Post by BSears » Mon Dec 12, 2011 6:24 am

Todd's really gunning for that coveted DWC Microbrand of the Year Award. Oh the perks that come with that and... I've already said too much.

:mrgreen:

Outstanding service, Todd. :clap:
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t20569cald
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Re: loose bezel

Post by t20569cald » Mon Dec 12, 2011 5:01 pm

Issue sorted.
It is a 10 sec fix, just a small adjustment to the click spring, but they tell me that with their bezels, there will always be a tiny bit of play
due to the tolerances made, for dirt/dust etc.
I have adjusted my own watch, and it is perfectly acceptable to me, and given how many Fricker bezels are out there, must be ok for others as well.

While this is all ok, I still plan to work on this in the future, to have perhaps my own heavier gauge click springs to eliminate that tiny bit of play.
So not a fault then, just the way they designed it, and the adjustment was not really done as it should have been.
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Re: lose bezel

Post by craniotes » Mon Dec 12, 2011 5:12 pm

lilhoody wrote:You are doing it all wrong Todd. You should have denied the problem, blamed the customer, made them pay shipping, then taken months to return the watches.
This.

Jeeze, what kind of two-bit operation are you running here, Todd? :scratch:

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t20569cald
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Re: lose bezel

Post by t20569cald » Mon Dec 12, 2011 5:30 pm

craniotes wrote:
lilhoody wrote:You are doing it all wrong Todd. You should have denied the problem, blamed the customer, made them pay shipping, then taken months to return the watches.
This.

Jeeze, what kind of two-bit operation are you running here, Todd? :scratch:

Regards,
Adam
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