I'm constantly impressed by how on-top of things you are Todd. This kind of attention to detail and near-obsessive-compulsive desire to produce the best product possible, and look after your customers, has me salivating over the prospect of your future offerings (and I'm sure I'm not alone in this).t20569cald wrote:Issue sorted.
It is a 10 sec fix, just a small adjustment to the click spring, but they tell me that with their bezels, there will always be a tiny bit of play
due to the tolerances made, for dirt/dust etc.
I have adjusted my own watch, and it is perfectly acceptable to me, and given how many Fricker bezels are out there, must be ok for others as well.
While this is all ok, I still plan to work on this in the future, to have perhaps my own heavier gauge click springs to eliminate that tiny bit of play.
So not a fault then, just the way they designed it, and the adjustment was not really done as it should have been.
loose bezel
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Re: loose bezel
- t20569cald
- Founder and Owner of Ægir Instruments
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Re: loose bezel
Dedalus wrote:I'm constantly impressed by how on-top of things you are Todd. This kind of attention to detail and near-obsessive-compulsive desire to produce the best product possible, and look after your customers, has me salivating over the prospect of your future offerings (and I'm sure I'm not alone in this).t20569cald wrote:Issue sorted.
It is a 10 sec fix, just a small adjustment to the click spring, but they tell me that with their bezels, there will always be a tiny bit of play
due to the tolerances made, for dirt/dust etc.
I have adjusted my own watch, and it is perfectly acceptable to me, and given how many Fricker bezels are out there, must be ok for others as well.
While this is all ok, I still plan to work on this in the future, to have perhaps my own heavier gauge click springs to eliminate that tiny bit of play.
So not a fault then, just the way they designed it, and the adjustment was not really done as it should have been.
Thanks Jared,
Got to say, it is hard to be on top of things in this business, when you do not make your own parts.
Too many suppliers!
But I want to give up my day job, so really want to learn more, and be as heavily involved in this business as I can with an aim
to eliminate the supply problems, design issues, etc. Customer relations is as important as any of those as well, or more so, and that is not lost on me.
And hey, I actually enjoy this!
- toxicavenger
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Re: lose bezel
hey you can get that ex-aquanet mod to be your pr guy?t20569cald wrote:I'll learncraniotes wrote:This.lilhoody wrote:You are doing it all wrong Todd. You should have denied the problem, blamed the customer, made them pay shipping, then taken months to return the watches.
Jeeze, what kind of two-bit operation are you running here, Todd?
Regards,
Adam
Website: http://smallwhitestubbies.com/
Re: loose bezel
Or terry can be your PR
Re: loose bezel
So did you still have to ship all the watches back to Germany?
- t20569cald
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Re: loose bezel
matt.wu wrote:So did you still have to ship all the watches back to Germany?
No, they can be done here. I am talking to some local watchmakers actually to be a service center, etc.
But the customers that have them, regardless of if they think the bezel is too lose or not, can send them back to Germany if that suits them. Free of charge naturally, as a Fedex account number will be supplied to them to use.
Re: loose bezel
t20569cald wrote:matt.wu wrote:So did you still have to ship all the watches back to Germany?
No, they can be done here. I am talking to some local watchmakers actually to be a service center, etc.
But the customers that have them, regardless of if they think the bezel is too lose or not, can send them back to Germany if that suits them. Free of charge naturally, as a Fedex account number will be supplied to them to use.
This^^^
So when's the CD-1 landing
ok, ok, I'm in no rush. Already got my shekels put aside for it's appearance.
Last edited by Dedalus on Tue Dec 13, 2011 4:16 pm, edited 1 time in total.
Re: loose bezel
sounds like a problem taken care of: now onto the cd-1
Re: loose bezel
Thumbs up for being transparent and up front. i think this applies to all business and not watchmaking alone. outsourcing manufacturing means we have to be extra attentive on the QC side. Do u have a watchmaker on hand? If a watch needs repairs, does it go to fricker in germay or aegir?
- Jamie
- I'll slip an extra shrimp on the barbie for you
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Re: loose bezel
Todd's the man and I think what your doing will go a long way to developing your long time loyal fan base that will spring board you to the stage when your big enough to make it work full time.
- t20569cald
- Founder and Owner of Ægir Instruments
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Re: loose bezel
Techart wrote:Thumbs up for being transparent and up front. i think this applies to all business and not watchmaking alone. outsourcing manufacturing means we have to be extra attentive on the QC side. Do u have a watchmaker on hand? If a watch needs repairs, does it go to fricker in germay or aegir?
Have several places I am looking at, and will try a few out to see what I think.
At this time, all repairs are under warranty of course, as it is 2 years, so any manufacturing defect, of which I am sure there will be none, will go to Fricker.
Any other defect, such as movement failure, will come back to Aegir, and it will be looked at from there.
I personally have never had to return any watch I ever bought, but I have had friends return some to expensive makes, and one for for water ingress, though I suspect it was his fault somehow with the manual He valve, and the others were for a bezel that was knocked off ( he hit it against a steel object ) the other was for a movement that just died. So only one real return, and that is the only return I would expect, the movement playing up, as it is the weak point in a mechanical watch.
Having said that, I am fairly tough on watches, and never had to return one for that reason either.
Re: loose bezel
thanks again todd for sharing yr thoughts and being open with us. i think a lof ot people doesnt recognise the amount of work that goes behind the scene to start a watch brands and getting a watch out(even the chinese ones), i hope to learn more from u. Godspeed!!
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