Defective 1200t

Discussion of Doxa watches.
Joe Bauers
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Defective 1200t

Post by Joe Bauers » Mon Feb 13, 2017 12:06 pm

I am having a nightmare with Doxa. I have read other nightmare stories and it seems like I have made a very bad choice to spend my hard earned money with this company. I bought a 1200t carribean. The thing arrives and the first sign that something is odd is the crown is unscrewed when it arrives. I have never seen that in a new watch. I set the time and date and screw it in. It's stiff but it works. The following day I realize I set the wrong date so I unscrew the crown to set it and this watch will immediately be in the date set mode when unscrewed. I repeated this process if screwing it in and out and about one in every four or five times the watch will start changing the date instead of winding. Without pulling it out to first detent it starts changing date. It's defective. Now I'm dealing with Doxa and it is terrible. The first guy tells me the watch isn't defective it just has a tight crown but they will replace it. Then when I ask where to send the watch I get no reply. Next I call the PR number. The guy seems nice and tells me what to do in order to send watch back. I fill out their form and email it. I get a confirmation that they received it and they will process it and send me a message telling me where to ship the watch. It's now been a week and no contact from doxa. I can't imagine it would take a week to process a form. Now I'm trying to get a hold of the PR guy again and no reply. I am sick over this. To spend that kind of money and receive a defective watch is just the worst feeling ever. I have probably 30 dive watches and have never had a single problem with any of them. I go and spend 1600 on a doxa and receive a piece of crap and terrible customer service. Oh and I really just wanted my money refunded but was told that I could not do that because I sized the bracelet. They have a 10 day money back guarantee but that's basically if you don't touch the watch. Now how in the hell are you going to know if something is wrong with the watch unless you use it? So now if they ever do replace this watch is am stuck with a watch from a company that I can't stand because of the way I've been treated.

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r.palace
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Re: Defective 1200t

Post by r.palace » Mon Feb 13, 2017 12:12 pm

Image
ImageImage
Many will register, few will last :htfu:

Joe Bauers
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Re: Defective 1200t

Post by Joe Bauers » Mon Feb 13, 2017 12:29 pm

Too much to try and sound out?

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JP Chestnut
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Re: Defective 1200t

Post by JP Chestnut » Mon Feb 13, 2017 12:33 pm

Did you buy it on a CC? If so, call them now. If they will process a charge back I'd do it. On the other hand, 10 days of silence doesn't sound so bad - for Doxa.

Joe Bauers
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Name: Craig

Re: Defective 1200t

Post by Joe Bauers » Mon Feb 13, 2017 12:37 pm

JP Chestnut wrote:
Mon Feb 13, 2017 12:33 pm
Did you buy it on a CC? If so, call them now. If they will process a charge back I'd do it. On the other hand, 10 days of silence doesn't sound so bad - for Doxa.
I did buy on cc but they say they will not refund money but will replace watch. Yeah I am finding out that their customer service is shit. As well as their product. It really sucks because this was kind of my grail watch. I've always wanted a doxa and this is what I get.

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JP Chestnut
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Re: Defective 1200t

Post by JP Chestnut » Mon Feb 13, 2017 12:40 pm

I'd talk to your CC company and see if they will let you walk away from the transaction. Mine would. Really though, people get bummer Rolex watches sometimes and I bet the RSC would be radio silent for at least a week. If you like the watch, I'd ride it out. If not, talk to you CC about a "charge back" - basically a forced return.

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toxicavenger
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Re: Defective 1200t

Post by toxicavenger » Mon Feb 13, 2017 12:40 pm

Joe Bauers wrote:
Mon Feb 13, 2017 12:29 pm
Too much to try and sound out?
It is tough when someone shows up for the first time on a forum and it is to bash a brand. Not that it isn't warranted, but for the regulars here it is as bad as walking into someone's house that you don't know for the first time and you start yelling and complaining.

But we do understand.

Do a chargeback on your CC or file a paypal complaint. :thumbsup:

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mellonb1
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Re: Defective 1200t

Post by mellonb1 » Mon Feb 13, 2017 12:41 pm

Welcome. I think :shrug:

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hoppyjr
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Re: Defective 1200t

Post by hoppyjr » Mon Feb 13, 2017 12:44 pm

Hi Guys,

I'm new to the forum, but have lurked for a while and I need to vent. My new Doxa is having problems and I'm not getting a timely reply from the company. do any of you have contacts or experience dealing with them? Should I be concerned? I'm pretty frustrated, having spent $1600 and dealing with this.

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BBK357
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Re: Defective 1200t

Post by BBK357 » Mon Feb 13, 2017 12:46 pm

I have a problem free Doxa in the sales forum if OP is interested


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toxicavenger
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Re: Defective 1200t

Post by toxicavenger » Mon Feb 13, 2017 12:50 pm

hoppyjr wrote:
Mon Feb 13, 2017 12:44 pm
Hi Guys,

I'm new to the forum, but have lurked for a while and I need to vent. My new Doxa is having problems and I'm not getting a timely reply from the company. do any of you have contacts or experience dealing with them? Should I be concerned? I'm pretty frustrated, having spent $1600 and dealing with this.
Welcome new guy. :thumbsup:

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JP Chestnut
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Re: Defective 1200t

Post by JP Chestnut » Mon Feb 13, 2017 12:51 pm

toxicavenger wrote:
Mon Feb 13, 2017 12:50 pm
hoppyjr wrote:
Mon Feb 13, 2017 12:44 pm
Hi Guys,

I'm new to the forum, but have lurked for a while and I need to vent. My new Doxa is having problems and I'm not getting a timely reply from the company. do any of you have contacts or experience dealing with them? Should I be concerned? I'm pretty frustrated, having spent $1600 and dealing with this.
Welcome new guy. :thumbsup:
Watch out for Hoppy - he's a real meanie

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hoppyjr
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Re: Defective 1200t

Post by hoppyjr » Mon Feb 13, 2017 12:54 pm

JP Chestnut wrote:
Mon Feb 13, 2017 12:51 pm
toxicavenger wrote:
Mon Feb 13, 2017 12:50 pm
hoppyjr wrote:
Mon Feb 13, 2017 12:44 pm
Hi Guys,

I'm new to the forum, but have lurked for a while and I need to vent. My new Doxa is having problems and I'm not getting a timely reply from the company. do any of you have contacts or experience dealing with them? Should I be concerned? I'm pretty frustrated, having spent $1600 and dealing with this.
Welcome new guy. :thumbsup:
Watch out for Hoppy - he's a real meanie

C'mon dude, you wanted that spanking!

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JP Chestnut
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Re: Defective 1200t

Post by JP Chestnut » Mon Feb 13, 2017 12:55 pm

hoppyjr wrote:
Mon Feb 13, 2017 12:54 pm
JP Chestnut wrote:
Mon Feb 13, 2017 12:51 pm
toxicavenger wrote:
Mon Feb 13, 2017 12:50 pm
hoppyjr wrote:
Mon Feb 13, 2017 12:44 pm
Hi Guys,

I'm new to the forum, but have lurked for a while and I need to vent. My new Doxa is having problems and I'm not getting a timely reply from the company. do any of you have contacts or experience dealing with them? Should I be concerned? I'm pretty frustrated, having spent $1600 and dealing with this.
Welcome new guy. :thumbsup:
Watch out for Hoppy - he's a real meanie

C'mon dude, you wanted that spanking!
But not that hard! :love:

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Chocodove
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Re: Defective 1200t

Post by Chocodove » Mon Feb 13, 2017 12:56 pm

JP Chestnut wrote:
hoppyjr wrote:
Mon Feb 13, 2017 12:54 pm
JP Chestnut wrote:
Mon Feb 13, 2017 12:51 pm
toxicavenger wrote:
Mon Feb 13, 2017 12:50 pm
hoppyjr wrote:
Mon Feb 13, 2017 12:44 pm
Hi Guys,

I'm new to the forum, but have lurked for a while and I need to vent. My new Doxa is having problems and I'm not getting a timely reply from the company. do any of you have contacts or experience dealing with them? Should I be concerned? I'm pretty frustrated, having spent $1600 and dealing with this.
Welcome new guy. :thumbsup:
Watch out for Hoppy - he's a real meanie

C'mon dude, you wanted that spanking!
But not that hard! :love:
Pics?
- Todd

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JP Chestnut
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Re: Defective 1200t

Post by JP Chestnut » Mon Feb 13, 2017 12:57 pm

ghost posting...
Last edited by JP Chestnut on Mon Feb 13, 2017 1:02 pm, edited 1 time in total.

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JP Chestnut
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Re: Defective 1200t

Post by JP Chestnut » Mon Feb 13, 2017 12:58 pm

Chocodove wrote:
Mon Feb 13, 2017 12:56 pm
JP Chestnut wrote:
hoppyjr wrote:
Mon Feb 13, 2017 12:54 pm
JP Chestnut wrote:
Mon Feb 13, 2017 12:51 pm
toxicavenger wrote:
Mon Feb 13, 2017 12:50 pm
hoppyjr wrote:
Mon Feb 13, 2017 12:44 pm
Hi Guys,

I'm new to the forum, but have lurked for a while and I need to vent. My new Doxa is having problems and I'm not getting a timely reply from the company. do any of you have contacts or experience dealing with them? Should I be concerned? I'm pretty frustrated, having spent $1600 and dealing with this.
Welcome new guy. :thumbsup:
Watch out for Hoppy - he's a real meanie

C'mon dude, you wanted that spanking!
But not that hard! :love:
Pics?
Your wish is my command

Image
Last edited by JP Chestnut on Mon Feb 13, 2017 12:58 pm, edited 1 time in total.

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ericf4
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Re: Defective 1200t

Post by ericf4 » Mon Feb 13, 2017 12:58 pm

Did you try 2 screwdrivers on the Doxa? Seems to work for most.

Joe Bauers
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Name: Craig

Re: Defective 1200t

Post by Joe Bauers » Mon Feb 13, 2017 2:10 pm

Wow the charge back idea is interesting. I've never heard of such a thing. I will look into that if I can't get these idiots to respond to me. Thanks for all of the replies. Some helpful...some comforting...some just assholish...haha. This is my first forum. Seems like a good fun bunch of boys. Sorry it's just to bitch but I have been freaking out about this damn thing. I've read a bunch of doxa horror stories on other forums and I'm living it now. Didn't know what else to do or where to go.

Joe Bauers
Posts: 12
Joined: Mon Feb 13, 2017 11:45 am
Name: Craig

Re: Defective 1200t

Post by Joe Bauers » Mon Feb 13, 2017 2:14 pm

JP Chestnut wrote:
Mon Feb 13, 2017 12:58 pm
Chocodove wrote:
Mon Feb 13, 2017 12:56 pm
JP Chestnut wrote:
hoppyjr wrote:
Mon Feb 13, 2017 12:54 pm
JP Chestnut wrote:
Mon Feb 13, 2017 12:51 pm
toxicavenger wrote:
Mon Feb 13, 2017 12:50 pm
hoppyjr wrote:
Mon Feb 13, 2017 12:44 pm
Hi Guys,

I'm new to the forum, but have lurked for a while and I need to vent. My new Doxa is having problems and I'm not getting a timely reply from the company. do any of you have contacts or experience dealing with them? Should I be concerned? I'm pretty frustrated, having spent $1600 and dealing with this.
Welcome new guy. :thumbsup:
Watch out for Hoppy - he's a real meanie

C'mon dude, you wanted that spanking!
But not that hard! :love:
Pics?
Your wish is my command

Image
JP Chestnut wrote:
Mon Feb 13, 2017 12:58 pm
Chocodove wrote:
Mon Feb 13, 2017 12:56 pm
JP Chestnut wrote:
hoppyjr wrote:
Mon Feb 13, 2017 12:54 pm
JP Chestnut wrote:
Mon Feb 13, 2017 12:51 pm
toxicavenger wrote:
Mon Feb 13, 2017 12:50 pm
hoppyjr wrote:
Mon Feb 13, 2017 12:44 pm
Hi Guys,

I'm new to the forum, but have lurked for a while and I need to vent. My new Doxa is having problems and I'm not getting a timely reply from the company. do any of you have contacts or experience dealing with them? Should I be concerned? I'm pretty frustrated, having spent $1600 and dealing with this.
Welcome new guy. :thumbsup:
Watch out for Hoppy - he's a real meanie

C'mon dude, you wanted that spanking!
But not that hard! :love:
Pics?
Your wish is my command

Image
Thanks hoppy Jr. I really was looking for a way to tell my story without writing a book but failed. You summed it up quite nicely.

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hoppyjr
HJ
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Name: Hoppy
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Re: Defective 1200t

Post by hoppyjr » Mon Feb 13, 2017 2:14 pm

Joe Bauers wrote:Wow the charge back idea is interesting. I've never heard of such a thing. I will look into that if I can't get these idiots to respond to me. Thanks for all of the replies. Some helpful...some comforting...some just assholish...haha. This is my first forum. Seems like a good fun bunch of boys. Sorry it's just to bitch but I have been freaking out about this damn thing. I've read a bunch of doxa horror stories on other forums and I'm living it now. Didn't know what else to do or where to go.

If you think that's "assholish" you need to GTFO now, because it only gets worse.


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JP Chestnut
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Re: Defective 1200t

Post by JP Chestnut » Mon Feb 13, 2017 2:14 pm

Helpful, assholish, comforting, and uncomfortable sums up DWC pretty well.

Joe Bauers
Posts: 12
Joined: Mon Feb 13, 2017 11:45 am
Name: Craig

Re: Defective 1200t

Post by Joe Bauers » Mon Feb 13, 2017 2:15 pm

Haha. Ain't skeered.

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toxicavenger
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Re: Defective 1200t

Post by toxicavenger » Mon Feb 13, 2017 2:21 pm

JP Chestnut wrote:
Mon Feb 13, 2017 2:14 pm
Helpful, assholish, comforting, and uncomfortable sums up DWC pretty well.
you forgot "ghey" also

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hoppyjr
HJ
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Name: Hoppy
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Re: Defective 1200t

Post by hoppyjr » Mon Feb 13, 2017 2:22 pm

Joe Bauers wrote:Haha. Ain't skeered.

Good.

For your initiation you'll need to fix a few paninis and wait for our "New Member Welcoming Team" to arrive. You will heal, just remember to breathe.

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