Interesting service response from Breitling

[Ruggs]

Sent in my old aerospace and requested that they swap in one of the newer super quartz movements. Got this letter in response. They installed a new battery and shipped it back to me with no charge.

[JP Chestnut]

Better than telling you to pound sand, but that's a little concerning.

[toxicavenger]

Better than telling you to pound sand, but that's a little concerning.

agreed

[Ruggs]

I think ETA makes the base movements for these

[poppydog]

Bit odd about the parts thing, but great CS. On the other hand, wonder what the response would have been had the movement completely stopped working?

[r.palace]

I think ETA makes the base movements for these

Correct.

Also explakns why Aerospace prices have gone up on the secondhand market

[Henryj]

On the other hand, it might motivate Breitling to do an in-house Aerospace. But probably not.

[BacoNoir]

I think ETA makes the base movements for these

The superquartz movement they use is an ETA?

[matt.wu]

I think ETA makes the base movements for these

Correct.

Also explakns why Aerospace prices have gone up on the secondhand market

I would think it should drive prices down. Why would you want a watch with an unserviceable movement?

Hopefully they figure something out going forward. Would love an Aerospace for myself soon.

[r.palace]

I think ETA makes the base movements for these

Correct.

Also explakns why Aerospace prices have gone up on the secondhand market

I would think it should drive prices down. Why would you want a watch with an unserviceable movement?

Hopefully they figure something out going forward. Would love an Aerospace for myself soon.

I was told Breitling has halted sales of the Aerospace since they can’t obtain the movements. Figured some buyers just wanted their Aerospace fix and sellers caught on

[Ruggs]

I think ETA makes the base movements for these

The superquartz movement they use is an ETA?

Like most of their movements I think they tinker with it, but it’s an eta base I believe.


https://calibercorner.com/eta-caliber-988-333/

[1954Selmer]

It seems like they care. It's hard to find people that give a shit.

[jeckyll]

It seems like they care. It's hard to find people that give a shit.

Very good point.

Compare their response with some of the shit you hear about Rolex for instance, makes them look like rockstars

[matt009au]

I've heard lots of great things about Breitling customer service. Echoing the sentiments above I thought their response in this situation was impressive... especially after dealing with Rolex and Reichmont servicing...

[toxicavenger]

i would love an og version one day.

[JP Chestnut]

It seems like they care. It's hard to find people that give a shit.

Very good point.

Compare their response with some of the shit you hear about Rolex for instance, makes them look like rockstars

Rolex has the parts to service every relatively modern watch they've made, plus a few generally old ones. I'm not sure, "hey, sorry we don't stock enough parts, or actually make anything, but here's coupon" is superior to actually being able to service a watch.

[1954Selmer]

It seems like they care. It's hard to find people that give a shit.

Very good point.

Compare their response with some of the shit you hear about Rolex for instance, makes them look like rockstars

Rolex has the parts to service every relatively modern watch they've made, plus a few generally old ones. I'm not sure, "hey, sorry we don't stock enough parts, or actually make anything, but here's coupon" is superior to actually being able to service a watch.

Indeed. Great service starts with being able to provide it without excuses or delays.
Peter Pan said it best: "Don't make your problem my problem".

[blkgsl]

It seems like they care. It's hard to find people that give a shit.

Very good point.

Compare their response with some of the shit you hear about Rolex for instance, makes them look like rockstars

Rolex has the parts to service every relatively modern watch they've made, plus a few generally old ones. I'm not sure, "hey, sorry we don't stock enough parts, or actually make anything, but here's coupon" is superior to actually being able to service a watch.

Yep agree - another way to look at the response is poor supply chain management.

[jeckyll]

Or they could have insisted on getting the bracelet back to do a watch service.

Problems happen, you learn more about the companies behaviour when they do.

[AtomicTom]

It seems like they care. It's hard to find people that give a shit.

It seems like they care. It's hard to find people that give a shit.

Very good point.

Compare their response with some of the shit you hear about Rolex for instance, makes them look like rockstars

Have to totally agree with the guys Andrew. Love their passion !
Seriously, just the no charge thing is cool to tell the truth.

Thanks so much for the story, as well as post about everything.

[jimyritz]

They put a new battery in at no charge and then provided a couple of decent options. Kudos to them.

[dinexus]

Breitling has always had excellent customer service. Circumstances are Coronavirus-related maybe?

[matt.wu]

Breitling has always had excellent customer service. Circumstances are Coronavirus-related maybe?

Everything has something that comes from China...

[dinexus]

Breitling has always had excellent customer service. Circumstances are Coronavirus-related maybe?

Everything has something that comes from China...

Exactly.