Swatch NJ service story.

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nweash
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Swatch NJ service story.

Post by nweash » Thu Oct 12, 2017 1:00 pm

I just need to talk up this service story real quick.

I’ve had my BP around 2.5 years now. Had to send it back for a date malfunction a few months after purchase. Came back 3 weeks later fixed. The website was very updated and even had tracking when it shipped. (Beat the shit out of my Panerai service experience)

Fast forward another 26 months (two months out of service warranty) my date window would get stuck switching at midnight. I would have to manually wind it the rest of the way. Also, my bezel was rotating freely in both directions.

I sent it back out of warranty to swatch stating these issues.

They gave me a full service and replaced my bezel teeth fo freeeeeeeeee.

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ericf4
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Re: Swatch NJ service story.

Post by ericf4 » Thu Oct 12, 2017 1:02 pm

i recently read some BP horror stories about like 8 month service time etc...VERY Happy to hear this now that i own 2...
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nweash
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Re: Swatch NJ service story.

Post by nweash » Thu Oct 12, 2017 1:04 pm

ericf4 wrote:i recently read some BP horror stories about like 8 month service time etc...VERY Happy to hear this now that i own 2...

They received it July 28th. I got it back today Oct 12th for what it’s worth.

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pbj204
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Re: Swatch NJ service story.

Post by pbj204 » Thu Oct 12, 2017 1:11 pm

That's great. Maybe they're focusing more on customer service. I had to service one of my Breguets last year, also a couple of months out of warranty, and they did it for free as well.

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Panerai7
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Re: Swatch NJ service story.

Post by Panerai7 » Thu Oct 12, 2017 1:37 pm

So glad it's back Nick
Great service indeed

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BacoNoir
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Re: Swatch NJ service story.

Post by BacoNoir » Thu Oct 12, 2017 3:13 pm

That's encouraging to hear, and much better than my horror stories I went through twice with them (2013 and 2015).
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Chocodove
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Re: Swatch NJ service story.

Post by Chocodove » Thu Oct 12, 2017 4:10 pm

Love that watch. I guess that’s a common bezel issue? I think I’ve read about a few others having that problem as well.
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nweash
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Re: Swatch NJ service story.

Post by nweash » Thu Oct 12, 2017 4:22 pm

Panerai7 wrote:So glad it's back Nick
Great service indeed
Thanks my dude!
Chocodove wrote:Love that watch. I guess that’s a common bezel issue? I think I’ve read about a few others having that problem as well.

I’ve read that somewhere also. I rarely use the bezel. Maybe only a couple times out of boredom. Seems like a pretty lame design flaw for a five figure MSRP watch. \_(ツ)_/¯

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raf42
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Re: Swatch NJ service story.

Post by raf42 » Thu Oct 12, 2017 5:30 pm

Congrats Nick. Can't beat free, very nice service gesture considering it's only 2 months out of warranty - and befitting such a premium product. Hopefully it'll run a long time before it needs anything.

My watch lust glands start twitching every time I see a pic of your TTAL :cheers:

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JDC222
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Re: Swatch NJ service story.

Post by JDC222 » Thu Oct 12, 2017 5:40 pm

That's great that the service experience was positive but why is a "new" watch, of this calibre, having these issues?! :shrug:
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nweash
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Swatch NJ service story.

Post by nweash » Thu Oct 12, 2017 5:45 pm

JDC222 wrote:That's great that the service experience was positive but why is a "new" watch, of this calibre, having these issues?! :shrug:
Also a concern of mine. I’ve asked around to other people using this 1315 movement. Seems to be just me.

Service sheet said movement was dry.

I remember my first service was because the crown would only pull out to change the date. I couldn’t pull it out further to change the time. This current service was a sticking date.

Hopefully everything is copacetic now Image

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matt.wu
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Re: Swatch NJ service story.

Post by matt.wu » Thu Oct 12, 2017 6:11 pm

That's great! I've only heard the negative stories about Swatch NJ, so it's nice to hear the great stories for a change.
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BacoNoir
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Re: Swatch NJ service story.

Post by BacoNoir » Thu Oct 12, 2017 6:57 pm

nweash wrote:
JDC222 wrote:That's great that the service experience was positive but why is a "new" watch, of this calibre, having these issues?! :shrug:
Also a concern of mine. I’ve asked around to other people using this 1315 movement. Seems to be just me.

Service sheet said movement was dry.

I remember my first service was because the crown would only pull out to change the date. I couldn’t pull it out further to change the time. This current service was a sticking date.

Hopefully everything is copacetic now Image
When mine crapped out just 2 years short of service warranty the service paperwork also said the movement was dry. Odd, since modern lubricants are what’s pushed service intervals to 5 years.
Image

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nweash
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Re: Swatch NJ service story.

Post by nweash » Thu Oct 12, 2017 7:04 pm

raf42 wrote:Congrats Nick. Can't beat free, very nice service gesture considering it's only 2 months out of warranty - and befitting such a premium product. Hopefully it'll run a long time before it needs anything.

My watch lust glands start twitching every time I see a pic of your TTAL :cheers:
Thanks Rob! It is something special for sure. I’m praying it lasts a decent interval this time. Don’t see why it can’t. I only wear the damn thing 1-2 times a week!Image

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nweash
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Re: Swatch NJ service story.

Post by nweash » Thu Oct 12, 2017 7:06 pm

BacoNoir wrote:
nweash wrote:
JDC222 wrote:That's great that the service experience was positive but why is a "new" watch, of this calibre, having these issues?! :shrug:
Also a concern of mine. I’ve asked around to other people using this 1315 movement. Seems to be just me.

Service sheet said movement was dry.

I remember my first service was because the crown would only pull out to change the date. I couldn’t pull it out further to change the time. This current service was a sticking date.

Hopefully everything is copacetic now Image
When mine crapped out just 2 years short of service warranty the service paperwork also said the movement was dry. Odd, since modern lubricants are what’s pushed service intervals to 5 years.

I wonder if that’s their default excuse for some faulty bullshit. I wonder if their crowns inherently suck. I wonder a lot of things.

In the end I can’t be mad when they’re so willing to try and fix it gratis.

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toxicavenger
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Re: Swatch NJ service story.

Post by toxicavenger » Fri Oct 13, 2017 9:04 pm

Super cool. glad you got it back bro.

R@cerx
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Re: Swatch NJ service story.

Post by R@cerx » Sat Oct 14, 2017 5:01 am

Glad this worked out for you.

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slashd0t
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Re: Swatch NJ service story.

Post by slashd0t » Sat Oct 14, 2017 6:58 am

Awesome news!! There 1315 in my Bathyscaphe has been perfect since I got it a couple years ago. Glad to hear BP is providing exceptional service like that!

smellody
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Re: Swatch NJ service story.

Post by smellody » Sun Oct 15, 2017 11:22 am

That is great to hear!

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